Refund and Return Policy
This policy explains refund handling for Paylap HRMS digital subscriptions and services.
Digital Service
Paylap HRMS is a digital HR management software service. No physical products are shipped or returned. A "return" means cancellation of access to the applicable paid subscription or service.
Refund Eligibility
- Refund requests must be raised within 7 calendar days from the date of successful payment.
- Refunds may be considered if the service was not activated, duplicate payment was made, or a billing error occurred.
- Refunds are not generally available after substantial use, completed onboarding, custom configuration, enterprise setup, or expiry of the refund request period.
- Any approved refund will be processed to the original payment method where technically possible.
Refund Timeline
After a refund is approved, the amount is normally initiated within 7 to 10 working days. The final credit timeline may depend on the customer's bank, card network, UPI provider or payment gateway.
How to Request a Refund
Email support@paylapgroup.com with the payment date, transaction ID, registered phone number, company name and reason for the refund request.
Refund approval is subject to verification of payment status, account activation status, service usage and applicable commercial terms.